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We stand by the quality of our products. We do not offer cash refunds at this time. However, if an item doesn't work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned! Returned items must be postmarked within 20 days of the customer receiving the order. Items must be unworn and unwashed. Items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post. 1 year limited warranty is available for all bags. Please email us feathers.for.hope.org@gmail.com if something is wrong so we can assist you. For your own benefit, please be sure to obtain tracking information and appropriate insurance coverage from your preferred shipping company when returning. Please note that price adjustments on previous purchases are not offered. Also note that we only accept returns that were purchased from our website, no other retail location. Feathers for Hope reserves the right to modify its return and exchange policies.